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Breakdown Request

(Use this form to report repair or maintenance needs)

  • *Customer Name:
  • *Purchase Platform:
  • *Purchase Order Number:
  • *Phone:
  • *Email:
  • *Address:
  • *Do you need call back?

    Please note we need to get defective photos or videos, and then we will ship the replacement parts to you or your appointed address.

  • *Describe fully the maintenance need/repair requests/your needs:


FAQ

  • How long can I receive your reply after I send my inquiry?

    We will reply you within 12 hours on workday.

  • Are you a manufacturer or a trade company?

    We are a manufacturer, and we have our own foreign trade department. We market our own products.

  • What is your production capacity?

    The supply of goods can reach 500 units per month.

  • What products and services can you provide?

    We provide commercial and industrial floor scrubbers, mainly small scrubbers, walk behind floor scrubbers, rider floor scrubbers. Can meet customer needs,and we have a scrubber factory that specializes in manufacturing scrubbers. At the same time, it can provide customers with a full range of localized after-sales service and training.

  • Can you make a custom production line according to the sample?

    Yes, we develop and produce the corresponding equipment according to the drawings or samples provided by the customer.

  • How many employees does your company have, and how many after-sales personnel are there?

    We have 70 after-sales personnel on 24 continents in the United States.

  • What is the payment method?

    We will confirm the payment with you when quoting, like FOB, CIF, DDU or others.

    In batch production, we accept 30% deposit, pay the balance before shipment

    Most of our payment methods are T/T, bank card, Paypal.

  • What’s your delivery method?

    Usually we ship by sea, because our factory is near Shanghai, China, and it is very convenient to export by sea. Of course, if the customer’s cargo is urgent, we can also ship it by air.

  • Where are your main exports?

    Our products are mainly exported to dozens of countries including the United States, Germany, Japan, Spain, Italy, the United Kingdom, South Korea, Australia, and Canada.